This notice explains what personal information we collect through thailandpropertyinvestor.com, why we collect it, who we share it with, how long we keep it and the rights you have. It covers the United Kingdom's data protection law (the UK GDPR and the Data Protection Act 2018) and, because our work concerns property in Thailand, Thailand's Personal Data Protection Act B.E. 2562 (2019). Cookies and the storage this site uses on your device are set out in full in our cookie policy.
Who we are
Thailand Property Investor is operated by Omnia Capital Group Limited, a company registered in England and Wales (company number 16480721), and is part of the Omnia network. We are the controller of the personal information described here. You can reach us about privacy at thailand@omniacapitalgroup.com.
What we collect
What you give us. When you send an enquiry, request a call, ask for a brochure, price list or floor plans, ask for a tool's result by email, or sign up for market notes, we collect what you enter: your name, phone number and its country code, email address, any message, and the optional details you choose to give, such as what you would like to receive, how you would like us to reply, the best time to call, your budget, your purpose and your timing.
What your enquiry is about. We record the page and the form you used, and the development, home, area, guide or tool the enquiry relates to. If you send a tool's result, we record the figures you entered and the answer it gave, such as a price, a yield or a visa route. We also send the homes you saved to your shortlist on this site and your chosen display currency.
How you reached us. We record the address of the website that referred you, without any search terms or other details from it. If you accept marketing cookies, we also keep the first page you landed on, the campaign tags (UTM parameters) in the link you followed and any advertising click identifiers, first and most recent, and send them with your enquiry.
Your visits, if you accept analytics. If you accept analytics cookies, we record which pages you view and how you use them: the developments and homes you look at and for how long, how far you scroll, the searches you make on the site, the tools you use and their results, the WhatsApp, phone and email links you tap, and the forms you start. This is held against a random identifier, not your name. If you then send an enquiry, the record of these visits is sent with it, so the adviser who replies knows which homes and areas interest you. If you decline, none of this happens.
Device and technical information. With every enquiry we record your browser's language, your time zone (so we call at a sensible hour), your screen size and the type of device. Our hosting provider reads your approximate country from your IP address; we keep the country, not the address. To protect our forms from spam and abuse we keep your IP address only in an irreversible hashed form, with your browser type.
We do not ask for, and ask you not to send us, sensitive information such as passport details or bank details through this site.
How we use it, and our legal basis
| Purpose | Legal basis |
|---|---|
| Answering your enquiry, sending what you asked for and advising you on property in Thailand | Steps taken at your request before entering into a contract; our legitimate interest in running our business |
| Suggesting developments that match what you have told us | Our legitimate interest in giving you a useful first reply. With analytics consent, the homes you viewed are also used |
| Sending market notes and new launches | Your consent. You can unsubscribe at any time |
| Measuring which pages and which marketing bring enquiries, using campaign tags and click identifiers | Your consent (marketing cookies) |
| Analytics, including joining your visits to an enquiry you send | Your consent (analytics cookies) |
| Remembering the homes you looked at and your contact details on your device | Your consent (preference cookies) |
| Preventing spam and abuse of our forms | Our legitimate interest in keeping the service secure |
| Meeting legal and regulatory obligations, including anti-money-laundering checks if you proceed with a purchase | Legal obligation |
Development matching. When you enquire, our system compares what you have told us (and, with analytics consent, the homes you looked at) with the developments listed on this site and suggests a shortlist to your adviser. It is a suggestion for a person to review. It makes no decision about you and has no legal or similarly significant effect on you.
Who we share it with
- Advisers within the Omnia network, who receive your enquiry through our customer relationship system and reply to you.
- Developers, only when you ask us to, for example to register your interest in a home, arrange a viewing or reserve. Not before.
- Service providers who act on our instructions: Vercel (website hosting) and our customer relationship system, which stores enquiries and, with your consent, our own site analytics.
- WhatsApp. If you message us on WhatsApp, WhatsApp (Meta) handles that conversation under its own privacy policy. Tapping a WhatsApp link on this site opens WhatsApp with a suggested message; nothing is sent until you send it.
- Professional advisers and authorities, where the law requires it.
We do not sell personal information, and we do not share it with advertising networks.
International transfers
We are based in the United Kingdom. Some of our service providers process information in other countries, including the United States, and if you ask us to introduce you to a developer your details go to Thailand. Where information leaves the United Kingdom for a country without an adequacy decision, we rely on appropriate safeguards such as the UK International Data Transfer Agreement or standard contractual clauses, or on the transfer being necessary to do what you have asked. Where Thailand's law applies, we transfer information abroad only as it permits.
How long we keep it
- Enquiry records: for as long as we are in contact with you and for up to six years afterwards, in case of questions about the advice we gave. If you become a client, for as long as the law requires.
- Marketing preferences: until you unsubscribe, and a record that you did.
- Site analytics: 14 months, then deleted.
- Information on your device: as set out in the cookie policy. You can clear it at any time.
Your rights
Under the UK GDPR you can ask us for a copy of your information, ask us to correct or delete it, object to how we use it or ask us to restrict that use, ask for it in a portable form, and withdraw consent at any time. Withdrawing consent does not affect what we did before. Under Thailand's Personal Data Protection Act you have equivalent rights, including the rights of access, portability, objection, erasure, restriction and correction, and the right to withdraw consent.
To exercise any of these, write to thailand@omniacapitalgroup.com. We reply within one month. If you are unhappy with our reply you can complain to the Information Commissioner's Office in the United Kingdom (ico.org.uk), to Thailand's Personal Data Protection Committee, or to the data protection authority where you live.
To change your cookie choices at any time, use cookie settings, linked at the foot of every page.
Children
This site is for adults buying property. We do not knowingly collect information from anyone under 18.
Changes
We will update this notice when our practices change and show the date at the top of the page.